REFUND POLICY
REFUNDS
For online purchases, returns can be initiated by contacting us.
Please note, return requests must be submitted within 14 days of receiving your order. After this period, returns will no longer be accepted. Approved returns will be issued as store credit only and can only be sent to the email associated with the order. Once your return is approved, please follow the provided instructions to return your items and receive store credit.
All approved return items must meet the following criteria:
● Tags must remain intact and attached to the garment.
● Items must show no signs of wear or washing.
● Items must be free from any damage.
Please be aware that shipping and handling fees are non-refundable. Currently, we are unable to offer product exchanges. Please allow 7-10 calendar days for store credit to be applied to your account. Store credit will be issued once our warehouse completes the quality control and receiving process.
Return Processing Fee – There is a $10 processing fee per return order. This fee will be deducted from your store credit refund.
CUSTOMERS MUST RETURN WITH PROPER VALID TRACKINIG. CUSTOMERS PAY RETURN SHIPPING.
Exceptions and Ineligible Returns
Items not eligiblle for returns or refunds:
ALL RUGS, ALL BEDSETS, PILLOW CASES, BLANKETS, swim suits, swim tops, swim bottoms, underwear, limited edition, collaborations, accessories (i.e. keychains, etc.) are final sale and not eligible for return. Orders of 3 or more of the same item are ineligible for returns or exchanges. If the return is not received by our warehouse within 14 days, it may be considered ineligible and returned to you. If an incorrect item is returned or if more items are returned than were approved, NOSTALGIA NOVELTY will not refund.
We are unable to accept international returns at this time.
NOSTALGIA NOVELTY is not responsible for returns that are lost by the carrier.
You may RESELL items that cannot be returned.